VIRTUAL SUPPORT SERVICES

Smiling with a Headset

Virtual support overview

Virtual direct support agents cannot and are not intended to replace an in-home DSP staff, but our goal is to assist able bodied clients to maximize their independent living skills. The purpose of agent support is to answer basic questions, offer instructions, and or provide redirection in times of caregiver unavailability. 

As clients strive to exert their independence and do more activities on their own, Hunter's Helpers seeks to reduce the stress that clients can often face when their caregivers are unable to provide services. Life happens, and we understand that no one can be in all places at all times. If Hunter's helpers can lend a hand, we thrive when given the opportunity to do so!

All agents have passed a federal background check, are certified as state certified direct service providers and are current in their CPR certifications. While not mandatory, some agents are certified as Mental Health First Responders. 

BOUNDARYLESS SERVICE

Virtual On-Call support is provided to clients during the hours of 9PM to 9 AM.

Virtual support can provide clients with assistance in any of the following areas:

Basic Employment Planning

Broad Medication Management

Health & Nutritional Planning

Community Awareness

Financial Planning & Bill Paying

Community Safety

Customer Service

SERVICE OVERVIEW

Navigational Support- Clients may utilize navigational support services if they need assistance during community activities. Virtual safety and or wellness checks can be conducted when initiated by the client via SMS services. Assistance in provided utilizing GPS tracking when activated by the client. This tool will be disabled each time service is completely rendered.

Private Assistance-1 on 1 service is fulfilled in 60-minute increments. This option may be ideal for a client who is seeing a new doctor for the first time, has recently moved to a new area and or requires assistance with light grocery shopping. 

Medication Support- Clients may utilize medication support services which are sent via SMS message. In rare cases if a client has been recently released from the hospital or has recently experienced a health care issue, the method of support can be changed to live in person reminders temporarily. 

Non Payee Based Financial Support- Clients may utilize support services with basic financial questions such as how to read a bill, proper ways to fill out a check or conduct a financial transaction. Support agents cannot give financial advice but they can instruct clients on who to contact in certain instances of financial crisis.

Web based support- Clients may utilize a variety of social media platforms such as but not limited to, Duo, Google Hangouts, WhatsApp to interact with Virtual Support Staff to gain support in areas of independent living. This feature is great for clients who need assistance while out in the community in places such as the grocery store, doctors office or financial institutions. 

In Home Support-When attempting tasks such as cooking, laundry and or household cleaning tasks, clients may utilizing accommodations such as Amazon Drop-In, Google Hangouts, Duo and Microsoft Teams to effectively communication with support team members when seeking assistance. 

SUPPORT PROCESS

Enrollees must fill out a complete application. During ideal operating times, Hunter's Helpers can normally process applications and begin the welcome process within 72 (Seventy-two) hours of initial application being received.   If there is a delay in processing, the agency will be notified. 

During the welcome phone call, agents will review all details to confirm accuracy and update any necessary changes. 

All new members will receive a welcome packet in either digital or paperbound form. 

Please contact Hunter's Helpers if Virtual Direct Service Support could potentially benefit your client, family member and or agency.  Please click HERE to download a consultation form. 

As clients strive to exert their independence and do more activities on their own, Hunter's Helpers seeks to reduce the stress that clients can often face when their caregivers are unable to provide services. Life happens, and we understand that no one can be in all places at all times. If Hunter's helpers can lend a hand, we thrive when given the opportunity to do so!